FAQ

1. What types of materials do you work with?

We specialise in manufacturing and supplying high-quality quartz, granite, and porcelain worktops for both residential and commercial projects.

2. How long has your company been in business?

RH Stone Surfaces has been operating for over 70 years, with a longstanding reputation in the North East region of the UK.

3. What areas do you serve?

We are based in Newcastle Upon Tyne South Shields, and we cover the entire North East region of the UK.

4. Can you provide installation services?

Yes, in addition to manufacturing worktops, we also offer professional installation services for both residential and commercial projects.

5. What is your fabrication process like?

Our experienced team ensures precise fabrication of worktops, using state-of-the-art equipment and techniques to meet the highest quality standards, just check some of our videos out on our website and socials.

6. Do you offer any warranties or guarantees?

We stand behind the quality of our products and services. Please inquire about our warranties and guarantees during your consultation.

7. How can I get a quote or schedule a consultation?

You can contact us during our business hours (listed below) by calling 0191 454 5600 or visiting our showroom at Elswick Way Industrial Estate, Newcastle Rd, South Shields NE34 0LW.

8. What are your business hours?

Our business hours are: Monday - Friday: 9 am - 4:30 pm Saturday: 10 am - 2 pm Sunday: Closed

9. How long does the typical installation process take?

The duration of the installation process can vary depending on the size and complexity of the project. Our team will provide you with an estimated timeline during the consultation phase to ensure transparency and proper planning.

10. Do you offer any discounts or promotions?

We occasionally run special promotions or discounts on our products and services. Please inquire about any current offers when you contact us for a quote or consultation.

11. What payment methods do you accept?

For your convenience, we accept various payment methods, including cash, credit cards, and bank transfers. Our team will provide you with the complete payment details during the consultation process.

12. Can you accommodate custom designs or unique requests?

Absolutely! We pride ourselves on our ability to work closely with our clients to bring their unique design visions to life. Our team has extensive experience in handling custom requests and incorporating specific requirements into the fabrication process.

13. Do you have a showroom where I can view samples?

Yes, we have a showroom located at our headquarters in Newcastle, South Shields our full address is on our website, where you can view a wide range of material samples, color options, and finished products. We encourage our clients to visit our showroom to get a hands-on experience and make informed decisions.

14. Q: What is a quartz worktop? A:

A quartz worktop is an artificial stone surface made by mixing together ground quartz crystals and a resin binder. At RH Stone Surfaces, we sell top quality quartz worktops from leading brands.

15. Q: How tough are quartz worktops? A: Quartz worktops are extremely durable and resistant to scratches, stains and heat. Our quartz surfaces can handle years of use in busy North East family homes.

16. Q: Can I use quartz worktops outdoors? A: Yes, quartz worktops can definitely be used outside when properly sealed to protect them. We suggest our outdoor quartz options for patios, BBQ areas and more across the North East.

17. Q: How do I clean and care for quartz worktops?

A: Quartz is really easy to keep clean with just soap and water. We provide full guides on properly maintaining and lengthening the life of your RH Stone quartz worktops.

18. Q: What advantages does quartz have over other materials? A: Compared to others, quartz worktops don't absorb liquids, resist staining, and need very little maintenance - perfect for North East homes.

19. Kitchen Worktops FAQ:

Q: What are the best materials for kitchen worktops? A: The best kitchen worktop materials are quartz, granite and porcelain as they are super durable and stylish. At RH Stone Surfaces, we are Newcastle experts in these premium surfaces.

20. Q: How do I pick the right worktop for my kitchen? A: To choose the ideal worktop, think about your lifestyle, design tastes, and budget. Our team will guide you through all the samples at our Newcastle showroom.

21. Q: How much do new kitchen worktops cost? A: New premium kitchen worktops generally start from £300 for materials and installation across the North East region. We offer free personalised quotes for your kitchen.

22. Q: Can new worktops go over my existing surfaces? A: Yes, we can usually install new worktops directly over your current surfaces in most cases, saving you money across Newcastle and the North East.

23. Q: What are the latest kitchen worktop design trends? A: The latest trends include thick waterfall edges, integrated drainage grooves, and seamless veiny patterns - all available from RH Stone Surfaces.

24. Porcelain Worktops FAQ:

Q: What is a porcelain worktop?

A: A porcelain worktop is an extremely dense, compact sintered stone surface with hardly any pores. We offer porcelain's sleek looks and strength to North East homes.

25. Q: How does porcelain compare to quartz or granite? A: Porcelain worktops are as strong as quartz and granite while having a really modern, distinctive look. We'll help you pick the ideal porcelain for your North East kitchen.

26. Q: Are porcelain worktops heat resistant? A: Yes, porcelain is highly heat-resistant and can withstand extremely high temperatures, making it perfect for kitchen use across Newcastle and beyond.

27. Q: How do I care for porcelain worktops? A: Porcelain just needs simple cleaning with a pH-neutral cleaner. We provide full porcelain care guidance tailored to the North East region.

28. Q: What are the pros and cons of porcelain worktops? A: Pros are heat resistance, strength, minimal pores and stylish looks. Cons are higher cost and limited edging options - but it's worth it!

29. Quartzite Worktops FAQ:

Q: What is quartzite and how's it different to quartz? A: Quartzite is a natural quarried stone made from metamorphic rock, unlike man-made quartz countertops.

30. Q: How durable are quartzite worktops? A: Quartzite is incredibly hard and durable - even more so than granite. The quartzite surfaces we install in North East homes are built to last.

31. Q: Can I use quartzite worktops outside?

A: Yes, quartzite worktops can definitely be used outdoors across the Newcastle and North East climate when properly treated and sealed.

32. Q: How do I care for quartzite worktops? A: Quartzite should only be cleaned with mild, stone-safe pH-neutral cleaners. Ask us about our easy quartzite care and cleaning tips.

33. Q: What benefits does quartzite offer over other materials? A: Quartzite benefits include unbeatable hardness, heat resistance, and beautiful patterns and colours - making it a premium North East worktop choice.

The worktops from RH Stone Surfaces exceeded my expectations. The quality and craftsmanship are exceptional.

Customer Reviews

RH Stone Surfaces, a family-owned business since 1950, is the top supplier of quartz, granite, and porcelain worktops in the North East of England

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